General Manager’s Welcome Message
Welcome to Suma Rural Bank, we provide the right financial services that will meet your financial challenges. We are inspired by integrity, experience, skills and motivated workforce to confront our challenges to deliver valuable financial services to our esteem customers. Bank with us and experience the difference. Our strong reputation is our most fundamental asset. We provide the right solutions to our customers.
We give the right consumer services which meet our customers demands. We act with integrity because it’s the right thing to do for our customers, our shareholders, the industry and the larger community. Meet competent employees who will provide all your banking needs.
Banking with Suma Rural Bank Limited will lead you to overcome all your financial constraints as we elevate our clients on financial ladder. Our customers’ sustainability in their businesses is our credo. Likewise, excellence in customer care and welfare of our customers are what we pursue.
We innovate to render services that meet our customers’ satisfaction and loyalty. This niche carved in customizing our products has earned us a nick name, “the pace setters (rural bank mu kofa bae)”
In rendering services to our cherished customers and other stakeholders, we pay respect to the following:
Alertness: Being aware of the services that customers want from us
Attentiveness: showing the worth of our customers by giving them undivided attention.
Availability: Making our own priorities secondary to the wishes of our clients
Creativity: Generating new ideas that inures the customers’ business prospects
Deference: Limiting our freedom in order not to offend our cherished customers
Dependability: Fulfilling what we promise our shareholders, customers and all other stakeholders
Discernment: Understanding the deeper reasons why our clients behave in a particular way and respond to them accordingly
Enthusiasm: Expression of joy in all tasks that we perform for uor clients by giving off our best
Flexibility: Willingness to change our activities to the direction of our stakeholders
Endurance: We endure in all situations to remain steadfast in serving our clients through our inward strength
We salute all our loyal customers, shareholders and everyone who in diverse ways has contributed towards the success that Suma Rural Bank has chalked and wish to assure you all for your continuous partnership with the bank as we never disappoint.